Handling difficult questions during and after your presentation, meeting or call is just as important as the presentation, meeting, or call itself. Want proof? Here are some examples of how handling difficult questions poorly affected a company’s brand or their bottom line. During United Airlines’ third quarter earning’s call in 2017, analysts peppered CEO Oscar […] Read More...

Soft skills are in high demand. According to LinkedIn’s 2019 Global Talent Trends Report, 92% of talent professionals and hiring managers said soft skills are just as important or more important than hard skills when hiring talent. Eighty percent also said soft skills are increasingly important to company success. This report comes on the heels […] Read More...

New studies show an overwhelming correlation between employee engagement and fulfillment at work. Unfortunately, workers aren’t feeling particularly fulfilled or feel like they’re having a positive experience. Meaningful work remains the single largest contributor to a positive employee experience, according to a recent study by Globoforce’s WorkHuman Research Institute and IBM’s Smarter Workforce Institute. Unfortunately, only […] Read More...

Providing constructive feedback to employees is critical. Yet most managers don’t do it particularly well. Study after study tells us people don’t leave companies, they leave managers. According to a recent TINYpulse report, employees who give their managers a low rating are four times more likely to be interviewing for other jobs than their peers. Why […] Read More...

Leading a team through change? If you want the transition to succeed, your leadership and managers might want to brush up on their communication skills. According to a recent ATD study, 92 percent of organizations have faced change in the last three years. Unfortunately, only 19 percent of participants surveyed said their workforce was highly […] Read More...

Millennials are now the largest generation in the U.S. labor force, according to a Pew Research Center analysis of U.S. Census Bureau data, with more than one-in-three American labor force participants (35%). That’s the good news. The not so good news: 66 percent of millennials expect to leave their current jobs in the next three […] Read More...

In the world of fiction, Jay Bonansinga has established himself as a fixture in the genres of horror and suspense. Amongst his more than 20 novels, he is the New York Times best-selling author of “The Walking Dead” novels. Based on the comic book series by Robert Kirkman, “The Walking Dead” novels have been hugely popular […] Read More...

Show some empathy and clearly communicate expectations if you want to improve your workers’ performance and increase employee engagement. According to new research published by Binghamton University, State University at New York, managers who show compassion to subordinates coupled with clear goals and benchmarks nearly always improve workers’ performance. Unfortunately, empathy is most lacking among […] Read More...

Studies by Gallup indicate as much as 82 percent of the time companies make mistakes in whom they choose to be managers, costing businesses billions of dollars each year. Conversely, companies that increase the number of talented managers and double the rate of engaged employees achieve 147% higher earnings per share than their competition, on average. Improve managers. Increase profits. […] Read More...

Want to communicate like a leader? You’re going to have to start communicating differently. Great leaders motivate their teams, facilitate change, define culture, or overcome adversity. Every decision they make or don’t make sends a message to the employees around them. Great leaders must have the ability to create a vision others will follow. If […] Read More...